pin4d Casino & Sportsbook Data Care

This page describes what we collect when you use pin4d and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and comply with local regulations. We encrypt all data in transit and at rest, and we do not sell your information to third parties.

Our data practices are designed around account security and regulatory compliance. When you register on pin4d, you provide your name, email, phone number, and identity documents. We use this information to verify your account, process your transactions, and prevent fraud. We also collect game activity logs so you can review your full account history anytime.

If you have questions about how we handle your data, contact our support team. We can clarify our practices and help you exercise your data rights.

What we collect on pin4d

We collect different types of information depending on how you use our platform. During registration, we collect your real name, email address, phone number, and date of birth. Before you can deposit or withdraw, we require identity verification — we collect a copy of your ID card, a selfie, and proof of address (utility bill or bank statement dated within three months).

When you use pin4d, we collect transaction data — every deposit, withdrawal, and game round is logged with timestamps and amounts. We also collect device information (browser type, operating system, IP address) to detect fraud and ensure account security. We do not collect your payment card details — we use PCI-compliant payment processors that handle card data separately.

Information we collect includes:

Account registration data: name, email, phone, date of birth, username
Identity verification: ID card image, selfie, address proof
Transaction history: deposits, withdrawals, amounts, payment methods, timestamps
Game activity: every bet, game round, settlement, and balance change
Device and access data: IP address, browser type, operating system, login timestamps
Support interactions: chat logs, email correspondence, phone call notes

What we do not collect: We do not collect payment card numbers, bank account numbers, or passwords. We do not track your browsing outside pin4d. We do not use cookies to identify you across other websites.

How we use your data on pin4d

We use your data for specific, legitimate purposes. Your identity information is used to verify your account and comply with KYC (Know Your Customer) regulations required in our service areas — Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported jurisdictions.

Your transaction data is used to process deposits and withdrawals, calculate your account balance, and detect fraud. We review large withdrawals and unusual account activity to prevent money-laundering and account compromise. Your game activity logs are stored so you can review your full history and dispute any settlement if needed.

We use your contact information (email and phone) to send account notifications — deposit confirmations, withdrawal approvals, security alerts, and support responses. We do not send marketing emails unless you opt in. We do not share your contact information with third parties for marketing purposes.

We use your data to:

Verify your identity and comply with KYC regulations
Process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
Process withdrawals and review for fraud
Calculate your account balance and game outcomes
Detect and prevent fraud, account compromise, and money-laundering
Respond to support requests and resolve disputes
Comply with legal and regulatory obligations

Third-party processors and data sharing

We share your data with third-party service providers who help us operate pin4d. These processors include payment processors (who handle deposits and withdrawals), identity-verification services (who verify your ID documents), and compliance partners (who help us meet regulatory requirements).

We require all third-party processors to sign data-protection agreements and maintain security standards equivalent to our own. We do not sell your data to advertisers, data brokers, or marketing companies. We may share your data with law-enforcement agencies if required by legal process (court order, subpoena).

Data location and cross-border transfers

Our servers may be located outside your jurisdiction. When you use pin4d, your data may be transferred to and stored in countries with different data-protection laws. By using pin4d, you consent to this transfer. We maintain encryption and security standards regardless of server location.

How long we keep your data

We retain your account data for as long as your account is active. After you close your account, we retain your data for a retention period (typically 5–7 years) to comply with regulatory and tax requirements. We may retain transaction records longer if required by law.

You can request deletion of your personal data subject to legal retention requirements. Contact our support team to request data deletion. We will delete non-essential data (such as support chat logs) within 30 days. We will retain transaction records and identity verification data as required by law.

Your rights regarding your data on pin4d

You have the right to access, correct, and delete your personal data. You can log into your pin4d account and update your email, phone number, and other profile information anytime. You can request a copy of all data we hold about you by contacting our support team.

You have the right to request deletion of your data, subject to legal retention requirements. You have the right to object to certain uses of your data (such as marketing emails). You have the right to data portability — we can provide your data in a machine-readable format.

To exercise any of these rights, contact our support team via email, live chat, or phone. We respond to data-access requests within 30 days. We respond to deletion requests within 30 days, subject to legal retention requirements.

Our security practices

We protect your data using industry-standard encryption and security practices. All data in transit is encrypted using HTTPS/TLS. All data at rest is encrypted using AES-256 or equivalent. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

We require two-factor authentication (2FA) for all accounts. We do not store passwords in plain text — we use salted hashing. We limit access to personal data to employees who need it for their job. We maintain access logs so we can detect unauthorized access.

Despite our security measures, no system is completely secure. If we detect a data breach, we will notify affected users and relevant authorities as required by law.

Cookies and tracking on pin4d

We use cookies to maintain your login session and remember your preferences. These cookies are essential for pin4d to function — without them, you would need to log in every time you refresh the page. We do not use cookies to track you across other websites.

We use analytics tools to understand how users interact with pin4d — which pages are visited, how long users stay, which games are popular. This information helps us improve our platform. We do not use this data to identify individual users or track them across other sites.

You can disable cookies in your browser settings, but this may prevent pin4d from functioning properly. You can clear cookies anytime from your browser settings.

Contact us about your data

If you have questions about our data practices, want to access your data, or want to exercise your data rights, contact our support team:

Email: [email protected]
Live chat: Available during extended hours via your account dashboard
Phone: Available during business hours (10:00–18:00 Jakarta time, Monday–Friday)

We respond to data-related inquiries within 30 days. If you are unsatisfied with our response, you may file a complaint with your local data-protection authority.

Changes to this privacy policy

We may update this privacy policy at any time. We will notify you of material changes via email or in-app notification. Your continued use of pin4d after changes take effect constitutes acceptance of the updated policy. If you do not agree with changes, you may close your account.

Summary

We at pin4d collect personal information to verify your identity, process your transactions, and comply with local regulations. We encrypt all data in transit and at rest. We do not sell your data to third parties. We share data only with service providers who help us operate pin4d, and we require them to maintain equivalent security standards.

You have the right to access, correct, and delete your data. You can exercise these rights by contacting our support team. We retain your data for as long as your account is active, plus a retention period for regulatory compliance. If you have questions about our data practices, contact our support team via email, live chat, or phone.